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Order Process...

Here at Affinity Keepsakes we understand how difficult and utterly devastating it is to lose a loved one, and to deal with the turmoil that comes with that. We have tried to make it as easy and straight forward for you as possible. If you see something you like and would like to order from us simply...

 

 

 

 

1. Head over to our collection of jewellery and have a browse. Once you have choosen which special piece you would like, add it to your basket. You will be directed to our secure online payment page where you can pay via credit/debit card. If you have any problems please don't hesitate to contact us.

 

 

 

 

2. Once we receive your order we will send out your ashes collection welcome pack the next working day via 1st class delivery. This pack includes everything you need to send your ashes back to us. We recommend sending via recorded delivery to ensure the safety of your ashes during their journey to us.

 

 

 

3. Once we receive your welcome pack back into the studio, we will begin making your special keepsake for you. We will keep you updated via email or text and will conform when we have posted your keepsake back to you.

 

 

 

4. If you wish to leave us feedback that would be very much appreciated. You can do that HERE

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© Affinity Keepsakes 2025

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Affinity Keepsakes

Enterprise Park

Unit 11, Usworth Road

Hartlepool

TS25 1PD

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